Partner Success Manager
3
360 LegalLegal and Business Services
United States – RemoteFull-TimeMiddle
Salary$100,000 / year
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Job Details
- Experience
- Two or more years of experience
- Required Skills
- Project ManagementData AnalysisCustomer SuccessHubSpotAccount ManagementCross-functional collaborationCRM
Requirements
- Two or more years of experience in partnerships, account management, customer success, or related B2B roles.
- Proven track record of managing business relationships through implementation, launch, and ongoing management.
- Strong project management skills to coordinate multiple stakeholders, priorities, and timelines.
- Ability to analyze partner performance and translate data into actionable insights.
- Experience working cross-functionally with Product, Engineering, Operations, Sales, and Marketing teams.
- Proficiency with CRM platforms such as HubSpot or similar account management tools.
- Strong relationship management, organizational, and problem-solving skills.
- Self-motivated and comfortable working independently in a results-driven remote environment.
- Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
- Background in B2B SaaS, technology, legal, financial, or nonprofit services (preferred).
Responsibilities
- Manage the entire partner lifecycle from contract execution through onboarding, implementation, activation, and go-live.
- Develop and manage partner launch plans, timelines, milestones, and deliverables.
- Serve as the primary point of contact for assigned partners to maintain productive, long-term relationships.
- Monitor partner performance, engagement, and revenue, conducting regular check-ins and business reviews.
- Identify opportunities to increase partner adoption and expansion across multiple company brands.
- Coordinate with Product, Engineering, Operations, Marketing, and Sales to support partner launches and resolve implementation risks.
- Maintain accurate partner records, activity, and implementation status within HubSpot CRM.
- Develop and refine scalable processes for partner onboarding, activation, and account growth.
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