Customer Success Manager
S
Stay AISaaS, eCommerce
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementShopifyDigital MarketingCustomer SuccessSaaS
Requirements
- 3+ years of experience in customer success with enterprise-level accounts.
- Experience working in a SaaS environment.
- Experience working within digital marketing and the Shopify ecosystem.
- Excellent project management skills with focus on timelines and detail.
- Ability to research, analyze, and provide solutions to new issues.
- Effective communication skills across phone, video, and email.
- Ability to adapt to change and comfort with ambiguity in a startup environment.
- Preferred: Experience with retention marketing.
- Bonus: Experience with Klaviyo, Postscript, or Attentive.
Responsibilities
- Monitor and enhance customer experience by proactively identifying and addressing issues.
- Manage client expectations by developing detailed success plans and defining relationship scopes.
- Own relationships with enterprise and mid-market merchants as a strategic partner.
- Drive measurable growth in client retention, revenue, and customer experience.
- Communicate technical and non-technical information effectively to customers.
- Collaborate with Sales, Operations, and Product teams to support client success.
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