Senior Customer Success Manager - CCaaS

JobgetherMarTech / AdTech

Remote working opportunity based in Brazil.Full-TimeSenior

Salary not disclosed

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Job Details

6+ years of experience in MarTech, AdTech, digital media consulting, customer success, or a related field involving enterprise-grade technology solutions.
Professional fluency in Spanish and English, both written and spoken.
Strong experience with campaign setup, media planning, brand marketing strategy, or related functions within large or complex organizations.
Solid understanding of omnichannel marketing strategies spanning organic, paid, and owned channels, as well as platform analytics.
Demonstrated ability to configure, audit, and optimize enterprise workspaces, tagging structures, governance models, and complex platform environments.
Strong executive communication, presentation, stakeholder management, and facilitation skills.
Ability to interpret product telemetry, usage data, customer health indicators, and marketing KPIs.
Experience implementing or scaling enterprise customer experience, marketing, CRM, or similar platforms.
Familiarity with social advertising platforms such as Meta, Google, and TikTok, as well as social listening, taxonomy, crisis management, and PR workflows.
Experience leading digital transformation initiatives or global rollouts across multiple brands, markets, geographies, or business units.
Strong business acumen and confidence advising senior stakeholders such as CMOs and global brand managers.

Serve as a strategic and technical advisor to enterprise customers, guiding platform architecture, user journeys, governance frameworks, and adoption strategies.
Translate customer business objectives and marketing KPIs into platform configurations, workflows, use cases, and measurable success outcomes.
Own the customer adoption lifecycle across multiple teams, proactively identifying opportunities to increase usage, value realization, and long-term engagement.
Conduct platform health assessments, workspace audits, usage diagnostics, and stakeholder reviews to identify risks, blockers, and opportunities for improvement.
Develop success plans, adoption playbooks, rollout strategies, and best-practice frameworks.
Coordinate cross-functional teams including Product, Solutions, Services, Engineering, and Sales to resolve technical challenges and deliver strategic expansions.
Lead executive business reviews, roadmap discussions, workshops, and stakeholder sessions.
Deliver tailored enablement programs, including executive workshops, advanced-user training, and feature-adoption initiatives.

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