Account Manager - IT Services
J
JobgetherIT Research & Advisory
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Time ManagementAccount ManagementClient relationship managementCRM
Requirements
- University degree or equivalent relevant education.
- 3+ years of account management experience with a demonstrated track record of success.
- Experience working in the IT research and advisory sector.
- Strong critical-thinking skills, with the ability to understand complex information and communicate it clearly and concisely.
- Ability to understand client needs, clarify requests, and connect customers with appropriate internal expertise when required.
- Strong planning and organizational skills, including the ability to structure daily activities and develop account growth plans.
- Excellent time-management skills and the ability to prioritize competing tasks throughout the client lifecycle.
- Strong goal-setting and performance-management abilities, with a proactive approach to professional development and accountability for results.
- Excellent active listening skills, with the ability to identify client needs, ask thoughtful questions, and build productive relationships.
- Strong internal and external communication skills.
Responsibilities
- Manage an assigned portfolio of client accounts, providing operational, administrative, and call-based support to strengthen relationships and drive renewals.
- Create and execute sales and service activity plans aligned with account growth and client engagement objectives.
- Manage the full member lifecycle, including scheduling and leading client calls and coordinating follow-up activities.
- Own account management conversations with secondary stakeholders and ensure consistent, high-quality communication.
- Help clients maximize the value of their membership through proactive service, engagement, and guidance.
- Identify and pursue cross-selling opportunities that contribute to account growth and future sales.
- Respond to inbound client requests and ensure questions, needs, and follow-ups are handled effectively.
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