Payment Operations Specialist, Technical Operations
New
F
FastSpringFintech, Ecommerce
Remote — United StatesFull-TimeEntry
Salary$63,570 — $63,570 USD
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Job Details
- Experience
- 1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field
- Required Skills
- Data AnalysisMicrosoft Power BITableauMicrosoft ExcelGoogle SheetsLooker
Requirements
- 1+ years of experience in payment operations, chargebacks, risk operations, customer support operations, finance operations, ecommerce operations, or a related field.
- Basic understanding of card payments, payment processors, PayPal, refunds, disputes, or the chargeback lifecycle.
- Proficiency in spreadsheets (Excel or Google Sheets).
- Strong organizational skills and ability to manage multiple tasks across systems and queues.
- Strong analytical skills with a focus on attention to detail.
- Effective written and verbal communication skills.
- Willingness and ability to work a schedule that includes weekends, with two weekdays off.
- Familiarity with reporting or BI tools such as Looker, Tableau, or Power BI is preferred.
- Experience with SQL, Python, APIs, or observability tools is a plus.
- Experience using AI tools such as Claude or ChatGPT to assist with documentation and data tasks.
Responsibilities
- Support chargeback and PayPal dispute workflows by conducting case reviews, evidence gathering, and representment preparation.
- Monitor chargeback volumes, win rates, and fraud ratios across processors, MIDs, and card network thresholds.
- Investigate Tier I–II payment inquiries regarding authorizations, declines, settlements, refunds, and processor behavior.
- Track authorization and decline rates to identify trends and pinpoint processing issues.
- Normalize payment data across various sources and perform routine data-quality checks.
- Track and analyze processing costs, including interchange, scheme fees, acquirer markups, and FX fees.
- Perform daily and monthly reconciliation across platform records, processor reports, and bank statements.
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