Customer Support Specialist
New
T
Travel Hack Ventures Inc.Travel and Hospitality
Brazil, Mexico, Philippines, United States, Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours regardless of your home time zone.ContractMiddle
Salary200 - 500 USD per month
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 1–2+ years
- Required Skills
- CRM
Requirements
- Travel industry experience (required) at an OTA, travel agency, airline, hotel, or booking platform.
- Excellent written and spoken English, clear, warm, and professional.
- 1–2+ years in customer or member support, ideally email-based or in a ticketing environment.
- Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply.
- Calm and empathetic under pressure, with a genuine solutions-first mindset.
- Organized and detail-oriented, comfortable managing a busy ticket queue without dropping threads.
- Tech-comfortable, quick to learn helpdesk, CRM, and booking tools.
- A reliable internet connection and a quiet, professional remote workspace.
- Required one-minute video application detailing fit for the role.
Responsibilities
- Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies.
- Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions.
- Guide members through the platform and resolve issues at first contact wherever possible.
- Verify identity and handle account details securely, following member verification and data-handling procedures.
- Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time.
- Keep canned responses and help content sharp so common questions get fast, consistent answers.
- Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.
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