Intake & Scheduling Coordinator
New
R
ReWorks SolutionsABA Healthcare
South Africa, US Hours (9am-5pm EST)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime ManagementCRM
Requirements
- Experience in ABA, healthcare scheduling, staffing coordination, or client services
- Strong customer service and phone communication skills
- Experience managing multiple calendars or schedules simultaneously
- Ability to handle confidential information professionally
- Excellent attention to detail
- Strong follow-through and time management skills
- Strong communication skills
- Comfortable working U.S. hours (9am-5pm EST)
Responsibilities
- Work inbound leads daily and qualify families for services
- Conduct free consultations by phone
- Manage intake paperwork and documentation through completion
- Guide families through the onboarding process and provide ongoing communication
- Maintain CRM pipeline for timely follow-up
- Manage scheduling phone line and respond to requests
- Build and maintain client schedules based on family, staff, and clinical needs
- Coordinate therapist assignments and manage schedule adjustments
- Communicate updates to families, RBTs, BCBAs, and leadership
- Build and maintain relationships with community referral sources
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