Data Services Reports & Insights Analyst
New
C
CloudbedsHospitality Technology
Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Portuguese
- Required Skills
- Business IntelligenceData AnalysisMicrosoft ExcelGoogle SheetsReportingTechnical support
Requirements
- Professional proficiency in English (verbal and written).
- Direct experience working with Hotel Property Management Systems or channel managers.
- Advanced proficiency in Excel and Google Sheets, including pivot tables, VLOOKUPs, and advanced formulas.
- Strong analytical mindset with experience in data mapping, parsing, and root-cause error analysis.
- Demonstrated experience in client-facing roles such as onboarding, implementation, or Tier 2/3 technical support.
- Ability to communicate technical reporting concepts clearly to non-technical users.
- Meticulous attention to detail when handling sensitive historical, financial, and guest records.
- Tech-savvy with experience in cloud-based workflows.
- Reliable, high-speed internet connection for video coaching sessions.
- Professional proficiency in Spanish or Portuguese (bonus).
Responsibilities
- Build, analyze, and optimize reports within the PMS reporting suite.
- Troubleshoot data discrepancies before they impact the customer experience.
- Coach hoteliers on how to interpret key performance metrics including ADR, RevPAR, occupancy, and channel performance.
- Bridge the gap between data services and business intelligence for the Customer Success team.
- Partner with Product, Onboarding, Support, and Customer Success teams to improve data accessibility and interpretation.
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