Service Desk Level 1 Analyst
New
D
DYOPATHIT Support
This role is open to applicants in Mexico only., 8a-5p CSTFull-TimeEntry
Salary14,000 MXN
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Job Details
- Experience
- 1–2 years
- Required Skills
- Microsoft OfficeTechnical support
Requirements
- 1–2 years in a technical support role, preferably in a service desk environment.
- Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Excellent problem-solving and multitasking skills.
- High school diploma or equivalent required.
- Associate or Bachelor’s degree in Computer Science or related field preferred.
- HDI Support Center Analyst (HDI-SCA) certification (or working toward).
- ITIL Foundation certification (or working toward).
- Microsoft 365 Certified: Fundamentals certification (or working toward).
Responsibilities
- Manage user access and interface with Service Desk agents to resolve access-related tickets.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and perform escalations as needed.
- Ensure timely and accurate resolution of technical issues while delivering high-quality customer service.
- Follow up with users to confirm issue resolution and satisfaction.
- Participate in special projects aimed at enhancing service delivery.
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