Product Owner (Support & Moderation Platform)

New

appflameIT, Consumer Apps

Location: Europe; UkraineFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English at an Advanced (C1) level
Experience: 2+ years
Required Skills: Artificial IntelligenceData AnalysisProduct ManagementStakeholder managementZendesk

2+ years of experience owning a product end-to-end with accountability for outcomes.
Experience developing internal, B2B, or operational tools.
Solid understanding of support or moderation operations, including queues, SLAs, routing, QA, and operational cost analysis.
Hands-on experience shipping AI or automation features and measuring their impact on quality.
Strong prioritization skills and business judgment for evaluating development costs against impact.
Technical confidence to discuss architecture, trade-offs, and tech debt with engineers.
Advanced (C1) English proficiency.
Strong analytical skills to build a data-driven product.
Experience with helpdesk platforms like Zendesk, Intercom, Freshdesk, or in-house solutions (preferred).
Background in consumer apps with user-generated content (preferred).
Experience managing and leading teams (preferred).

Own the internal support and moderation platform end-to-end, including vision, roadmap, priorities, and results.
Manage a unified backlog for helpdesk, chat, moderation, QA, and reporting tools, setting build priorities.
Collaborate with other product teams to launch features that improve the experience of millions of users.
Define and track success metrics for every release, such as cost per contact, handling time, deflection, moderation speed, and accuracy.
Work closely with agents, moderators, and team leads to identify workflows and address pain points.
Integrate AI to automate repetitive work, increase cost efficiency, and improve user experience.
Lead a team of developers and project managers toward shared goals.

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