Family Services Coordinator
New
S
Seattle Children’sHealthcare Administration
United StatesFull-TimeJunior
Salary23.15 - 34.73 USD per hour
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Job Details
- Experience
- Minimum of one (1) year customer service and/or administrative support experience.
- Required Skills
- Customer service
Requirements
- High school diploma or equivalent experience.
- Minimum of one (1) year customer service and/or administrative support experience.
- For staff working in schools: Completion of the OSPI fingerprinting process prior to start date.
- Bachelor's degree preferred.
- Minimum of three (3) years experience working in a health care setting preferred.
- Significant experience working with the general public in a health care or customer service environment preferred.
- Bilingual skills preferred.
Responsibilities
- Coordinate patient encounters and provide support to ensure positive, professional, and efficient service.
- Fulfill revenue cycle related requirements for optimal reimbursement.
- Schedule patient appointments and coordinate care with other services to minimize access delays.
- Process incoming referrals and triage patient telephone calls to appropriate resources.
- Collect and update demographic and financial information.
- Investigate pre-authorizations and insurance approvals.
- Check in patients and process co-pays and charge documents.
- Establish systems and resources to improve patient experience processes and efficiency.
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