Patient & Family Coordinator
New
I
InStride HealthMental Health
Remote, USFull-Time
Salary50,000 USD per year
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Job Details
- Required Skills
- Customer service
Requirements
- Experience in a customer service role, preferably involving scheduling.
- Experience in a patient-facing or provider-facing role.
- Proven ability to build relationships in a virtual setting.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to complete tasks quickly and follow established workflows accurately.
- Ability to adapt to a quickly-changing environment.
- Proactive approach to identifying root causes and potential solutions.
- Comfortable navigating multiple technology systems and tools simultaneously.
Responsibilities
- Create and adjust initial treatment schedules for patients and families using creative problem-solving.
- Respond promptly and thoroughly to inbound calls and emails to address patient and family questions or concerns.
- Manage administrative tasks including medical record requests and patient transitions.
- Liaise between patients and the internal care team to facilitate effective communication.
- Build supportive relationships with patients, families, and clinical colleagues to ensure a positive service experience.
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