Director of Onboarding & Enablement

New

ZipliensLien Resolution

Somerset, Kentucky, United StatesFull-TimeDirector

Salary$84,000 - $114,000 annually, with an opportunity for a discretionary bonus.

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Job Details

5+ years of experience in customer onboarding, implementation, or enablement within B2B SaaS or tech-enabled services.
3+ years of experience owning a program end-to-end or leading a team.
Demonstrated history of building an implementation program from scratch or materially rebuilding one with measurable results.
Hands-on experience creating knowledge base articles, video tutorials, training decks, and one-pagers.
Experience driving the adoption of customer-facing portals or platforms.
Proficiency with enablement tools including learning management systems, video capture, and CRM software such as HubSpot.
Bachelor's degree in business, communications, education, or a related field.
Ability to travel up to 20%.

Own the end-to-end new customer implementation experience from signed agreement through steady state.
Define and maintain onboarding paths across different customer segments, including custom and pilot engagements.
Design and own the external customer-facing knowledge base, video library, and training materials.
Develop internal training and certification programs for customer-facing teams.
Define and report on key onboarding metrics such as time-to-value and completion rates.
Partner with Sales, Product, and Customer Success leadership to align onboarding strategy with overall revenue health.
Recommend team structure and hiring sequence for the new Onboarding & Enablement function.

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