Manager - Agency Services
J
JobgetherInsurance
Based in United StatesFull-TimeManager
SalaryAnnual salary range of USD $61,622–$115,540
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Job Details
- Required Skills
- LeadershipAnalytical SkillsCustomer serviceBudget managementProcess improvement
Requirements
- College degree or equivalent professional experience preferred.
- Insurance industry experience preferred.
- Experience managing KPIs, SLAs, planning, and workforce management data preferred.
- Demonstrated leadership, coaching, motivation, and decision-making skills.
- Strong problem-solving, strategic thinking, process thinking, and analytical skills.
- Experience leading geographically dispersed or multi-site teams.
- Exceptional verbal, written, and visual communication skills, combined with strong emotional intelligence.
- Ability to work independently, remain self-motivated, and manage deadlines and competing priorities.
- Willingness to travel up to 25% as required.
- Successful completion of a criminal background check.
Responsibilities
- Lead, coach, and develop Agency Services team members while establishing clear KPIs, SLAs, goals, and performance expectations.
- Monitor and continuously evaluate team performance, providing regular coaching, feedback, and development opportunities.
- Review systems, processes, workflows, and data to identify and implement efficiency improvements.
- Manage customer service issues, partnering with Legal and Compliance teams on regulatory matters and escalations.
- Manage the department budget and vendor relationships to ensure contractual commitments and business value.
- Reinforce operational, financial, and internal control processes, including audit and business continuity requirements.
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