Adoption Sr. Manager - Delivery Support & Insights
New
E
EvernorthOperations, Project Management
Remote work opportunity within the United States.Full-TimeManager
SalaryAnnual salary of $130,900–$218,100 USD, depending on relevant factors including experience and geographic location.
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Job Details
- Experience
- 8+ years in operational transformation, business process improvement, quality and auditing, change management, or technology adoption; 5+ years of people management.
- Required Skills
- Business IntelligenceData AnalysisCross-functional Team LeadershipStakeholder managementChange Management
Requirements
- High school diploma or G.E.D. required.
- 8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, or technology adoption.
- 5+ years of people management experience, including leadership of large teams and strategic initiatives.
- Demonstrated experience managing cross-functional initiatives within complex business environments.
- Strong analytical and problem-solving skills to translate operational insights into practical actions.
- Ability to influence senior leaders, build stakeholder alignment, and communicate recommendations clearly.
- Strong organizational and prioritization skills for managing multiple initiatives.
- Cable broadband or fiber optic internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload.
- Bachelor’s or advanced degree preferred.
- Experience with structured change management or adoption methodologies such as ADKAR or Prosci preferred.
- Experience with operational modeling, simulation, automation, or business intelligence reporting preferred.
- Experience partnering across business, IT, and leadership teams on large-scale transformation programs preferred.
Responsibilities
- Lead the Adoption Center strategy, aligning adoption priorities with enterprise transformation goals and capability roadmaps.
- Oversee core functions including simulation, validation, insight generation, issue management, scaling, and sustainment.
- Partner with cross-functional teams including Technology, Operations, Data Management, Reporting, and Communications to enable seamless adoption.
- Develop Adoption Business Plans that translate insights, risks, and lessons learned into clear actions for leadership and operational teams.
- Leverage data and performance measures to identify risks and develop scalable adoption strategies.
- Represent the Adoption Center in governance forums and program discussions, providing clear updates.
- Coach and empower teams to resolve adoption challenges and build a culture of accountability and innovation.
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