Counselor Administrative Referral
New
H
Horace MannEmployee Assistance Program
RemoteFull-TimeMiddle
Salary66,500 - 92,000 USD per year
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Job Details
- Experience
- At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
- Required Skills
- Microsoft OfficeHIPAA
Requirements
- Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience.
- At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
- Strong assessment, triage, immediate-support, research and case management capabilities.
- Knowledge of general Human Resources standards and practices.
- Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
- Understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements and the appropriate handling of Protected Health Information (PHI).
- Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
- Strong communication, consultation, organization, judgment and documentation skills.
- Professional in Human Resources (PHR or SPHR) certification (preferred).
- SHRM-CP or SHRM-SCP certification (preferred).
- An active, current and unrestricted professional license in the state of employment may be required based on the assigned geographic area and responsibilities.
Responsibilities
- Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
- Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
- Provide members with immediate support, coaching and training based on identified needs.
- Coordinate referrals to network providers and complete session authorizations.
- Connect members with appropriate resources for financial, legal, personal assistance and work-life needs.
- Consult with Human Resources professionals and supervisory personnel from client organizations regarding employee concerns and applicable HR practices and policies.
- Make sound clinical determinations in accordance with company risk policies and the best interests of the member and organization.
- Maintain timely, accurate and professional documentation within the case management system.
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