Shopify Operations Manager
W
WingE-commerce Operations
United States, 9AM to 6PM UK TimeFull-TimeManager
Salary$6,000 - $7,000 a month
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Job Details
- Required Skills
- ShopifyCustomer serviceNotion
Requirements
- Proven experience managing a Shopify store.
- Solid experience handling inventory tracking, multiple SKUs, and forecasting.
- Experience managing customer service systems, reporting, and overseeing a team.
- Ability to build SOPs, improve workflows, and work without supervision.
- High reading, writing, and clear spoken communication skills.
- USB Headset with Noise Cancellation feature.
- Working Webcam.
- Computer with at least 1.8 GHz processor and at least 4GB RAM.
- Main Internet Service Speed: at least 25 Mbps cable connection.
- Backup Internet Service Speed: at least 10 Mbps.
Responsibilities
- Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges.
- Identify missing SOPs and improve FAQs and automated responses.
- Monitor stock levels, track sell-through rates, and forecast restock timing.
- Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
- Update inventory for SKUs and product variants weekly and manage order status communications.
- Manage the Notion workspace, build and improve SOPs, and track project timelines.
- Manage weekly KPIs and reporting to ensure team efficiency.
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