Service Delivery Manager
New
B
BritenetCloud Operations
Warszawa, Aleje Jerozolimskie 44, Lublin, Wojciechowska 9A, Gdańsk, aleja Grunwaldzka 413, Wrocław, -, Poznań, -, Warszawa, Country code: PLFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English at B2 level or higher
- Experience
- At least 6 years of proven experience in managing cloud operations and support services; 8–10+ years of overall professional experience
- Required Skills
- Stakeholder management
Requirements
- At least 6 years of proven experience in managing cloud operations and support services.
- 8–10+ years of overall professional experience, including previous responsibility for production managed services and contractual SLAs.
- ITIL Managing Professional (ITIL MP) certification - must have!
- Demonstrated experience in managing managed services and cloud operations.
- Experience coordinating multidisciplinary teams.
- Proven background in stakeholder and customer relationship management.
- Proficiency in SLA/KPI monitoring and reporting.
- Experience with continuous service improvement and service catalogue lifecycle management.
- Experience in vendor governance.
- Experience working in complex, multi-cloud environments.
- English language proficiency at B2 level or higher.
- Strong communication, coordination and stakeholder management skills.
Responsibilities
- Manage the delivery of cloud and managed services, ensuring agreed SLA and KPI targets are met.
- Coordinate technical teams and make sure services are delivered smoothly and on time.
- Work with customers and stakeholders, handle feedback and manage expectations.
- Monitor service performance, prepare reports and manage escalations when needed.
- Identify areas for improvement and work with teams and vendors to improve service quality.
View Full Description & ApplyYou'll be redirected to the employer's site
