Client Solutions Specialist
New
F
Funnel Leasing Inc.Proptech SaaS
United StatesFull-TimeMiddle
Salary75,000 - 90,000 USD per year
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Job Details
- Required Skills
- Change ManagementCRM
Requirements
- Experience in enterprise SaaS operations, management consulting, or complex technical account management.
- Demonstrated expertise in multi-system workflow architecture and enterprise integration governance.
- Ability to map complex business processes to SaaS platform capabilities.
- Strong independent judgment and accountability with a history of executing operational decisions.
- Track record of partnering with C-suite and VP-level client executives to drive platform adoption.
- Experience authoring and implementing organizational standard operating procedures (SOPs) or enablement frameworks.
- Advanced ability to evaluate client business models and design end-to-end workflow solutions.
- Ability to travel up to 5%.
Responsibilities
- Lead strategic advisory engagements and operational reviews with client leadership.
- Design and prescribe custom product workflows and governance models for key accounts.
- Evaluate client business processes and determine strategic interventions to optimize platform ROI.
- Exercise independent discretion to resolve escalated operational roadblocks.
- Diagnose complex, systemic platform integration failures and architect mitigation strategies.
- Serve as the definitive cross-functional escalation lead for critical operations crises.
- Author standardized diagnostic frameworks, troubleshooting methodologies, and institutional knowledge models.
- Design and oversee enablement and technical proficiency frameworks for client operations teams.
- Collaborate on cross-functional change management and client education programs.
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