Forward Deployed Engineer
R
ReadMeDeveloper Documentation
Remote (US)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceGitHTMLCSSJavascriptAccount ManagementTechnical support
Requirements
- Ability to manage multiple projects simultaneously with strong organizational and communication skills.
- Technical proficiency with OpenAPI specs and the ability to troubleshoot HTML, CSS, and JavaScript.
- Understanding of SSO and authentication flows.
- Comfortable using Git and command-line interfaces.
- Experience using AI as a tool to build prompts, workflows, or automations.
- Strong customer-facing problem-solving abilities.
- Ability to collaborate effectively across Sales, Product, Support, and Enterprise Engineering teams.
Responsibilities
- Own a book of enterprise accounts end to end, managing onboarding, adoption, renewal assistance, and expansion.
- Act as the primary technical and strategic contact, participating in implementation kickoffs, working sessions, and QBRs.
- Serve as the product SME, providing real-time answers and debugging technical issues alongside customers.
- Conduct hands-on technical implementations, including reviewing OAS files, managing CI/CD syncing, and troubleshooting custom JS/CSS and auth.
- Utilize AI tools to draft implementation plans, analyze account health, prototype scripts, and automate workflows.
- Identify growth opportunities within accounts and collaborate with Sales to drive expansion.
- Advocate for customers internally by feeding structured product and bug feedback to Product and Engineering.
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