Strategic Customer Success Manager
New
A
AlertMediaRisk Intelligence Software
Remote in the Republic of Ireland. Must be located in the Republic of Ireland.Full-TimeSenior
SalaryCompetitive base salary; Eligibility for a discretionary annual performance bonus
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Job Details
- Experience
- 5+ years’ experience as a Customer Success Manager
- Required Skills
- SalesforceStrategyStakeholder managementCustomer SuccessRisk Management
Requirements
- 5+ years’ experience as a Customer Success Manager.
- 3+ years’ experience supporting Enterprise customers in a CSM role of $1M+ ARR.
- Proven ability to operate as a trusted advisor to senior leaders.
- Experience navigating ambiguity and influencing outcomes without direct authority.
- Established CSM who is self-motivated and customer-focused.
- Gainsight and Salesforce proficiency required.
- Outstanding verbal and written communication skills.
- Strong listening skills with the ability to work with a variety of customer profiles.
- Strong executive presence with proven ability to influence decision-making at all levels.
- Proven ability to work with cross-functional teams including sales, software development, and product management.
Responsibilities
- Execute short-term and long-term success strategies, including stakeholder mapping and success planning.
- Act as the voice of the customer to influence product roadmap, go-to-market strategy, and readiness initiatives.
- Lead cross-functional internal account discussions involving Implementation, Support, Product, and Sales.
- Evaluate customer risk and implement proactive strategies to drive value and retention.
- Conduct effective business reviews to highlight value and communicate new features.
- Consult with customers on data automation options and support configurations for matrixed organizations.
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