Customer Support Specialist
New
P
Purple TechnologyFinTech
Japan, JST (Mon–Fri, 9:00–17:00)Full-Time
Salary not disclosed
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Job Details
- Languages
- Japanese, English
- Required Skills
- SlackCustomer support
Requirements
- Experience with some form of customer service.
- Native Japanese speaker (N1 level) with strong written communication skills.
- Fluent in English at a minimum B2 level.
- Ability to work JST hours (Mon–Fri, 9:00–17:00) on a long-term, fixed basis.
- Computer literacy and technical proficiency.
- Can-do attitude and proactivity.
- Ability to communicate clearly, concisely, and in a friendly, empathetic manner.
- Willingness to educate oneself about trading platforms and use AI tools.
Responsibilities
- Communicate with clients via email, chat, and contact forms to handle inquiries, requests, and complaints.
- Prepare detailed and content-rich responses.
- Process requests according to relevant manuals.
- Test new products and features before release and review Japanese translations.
- Keep FAQs and news content up to date and fine-tune chatbot answers.
- Report issues and errors to the Team Leader or relevant department.
- Work with trading platforms and simulate reported issues.
- Transcribe Japanese names into latin characters.
- Communicate with internal departments via Slack and email.
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