Retention Specialist
New
S
SAPS LLCCustomer Support
United States, 40h weekly within 7 AM – 11 PM CSTFull-Time
Salary15 - 16 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceNegotiation
Requirements
- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
- Reliable internet connection
- Distraction-free workspace
Responsibilities
- Provide support via phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
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