Onboarding Coach
New
C
CloudbedsHospitality Software
Remote - (Philippines), 2 pm - 11 pm OR 3 pm - 12 am GMT+8Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English; Knowledge of Spanish is a plus
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSTraining
Requirements
- 3+ years of 5-star hospitality experience in Front Desk or Revenue Manager roles, or 3+ years of relevant SaaS industry experience in a customer-facing role.
- Fluency in English.
- Strong project management and organizational skills.
- Empathy and a customer-focused approach to communication.
- Ability to manage multiple projects or accounts simultaneously.
- Proactive problem-solving abilities.
- Ability to clearly communicate product offerings and synthesize feedback.
Responsibilities
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
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