Senior Manager, Customer Advocacy & Community Marketing
New
S
Sprout SocialSaaS, B2B tech
Remote USFull-TimeManager
Salary146,000 - 182,500 USD per year
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Job Details
- Experience
- 8+ years of experience in Customer Marketing, Advocacy or Community management, with 5+ years of experience in a fast-paced SaaS or B2B tech environment
- Required Skills
- Project ManagementPeople ManagementSaaSZendesk
Requirements
- 8+ years of experience in Customer Marketing, Advocacy or Community management.
- 5+ years of experience in a fast-paced SaaS or B2B tech environment.
- 2+ years of experience in direct people management with remote teams.
- Demonstrated ability to translate business needs into applicable customer marketing strategies.
- Excellent communication and storytelling skills.
- Proven ability to prioritize high-impact work in fast-paced environments.
- Strong cross-functional and collaborative project management experience.
- Experience with third party review sites such as G2 or TrustRadius.
- Experience with community platforms like Gainsight or Zendesk.
- Experience with advocacy collection and management tools such as UserEvidence or Base.ai.
Responsibilities
- Oversee a best-in-class team that develops and implements engaging user community and customer advocacy programs.
- Inspire and engage prospects and current users by creating scalable and integrated advocacy and community programs.
- Research, experiment, and implement new AI tools to transform team workflows and deliverables.
- Partner with cross-functional stakeholders including Customer Success, Social, Brand, Product, and Lifecycle Marketing teams.
- Design scalable programs using data, system integrations, and automation to surface customer success stories.
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