Senior Manager, Customer Advocacy & Community Marketing
New
S
Sprout SocialSaaS B2B Tech
We have two geographic pay zones in the United StatesFull-TimeManager
Salary146,000 - 182,500 USD per year
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Job Details
- Experience
- 8+ years of experience in Customer Marketing, Advocacy or Community management, with 5+ years of experience in a fast-paced SaaS or B2B tech environment
- Required Skills
- Project ManagementSaaSZendesk
Requirements
- 8+ years of experience in Customer Marketing, Advocacy or Community management.
- 5+ years of experience in a fast-paced SaaS or B2B tech environment.
- 2+ years of experience in direct people management with remote teams.
- Demonstrated ability to translate business needs into applicable customer marketing strategies.
- Strong cross-functional collaboration skills.
- Excellent communication and storytelling skills.
- High attention to detail and project management experience.
- Experience with third-party review sites (G2, TrustRadius).
- Experience with community platforms (Gainsight, Zendesk).
- Experience with advocacy collection/management tools (UserEvidence, Base.ai).
Responsibilities
- Oversee a best-in-class team that develops and implements engaging user community and customer advocacy programs.
- Create scalable and integrated advocacy, community and customer reviews programs that surface customer successes.
- Research, experiment, and implement new AI technology to accelerate the work of the Customer Marketing team.
- Partner closely with Customer Success, Social, Brand, Field Marketing, Product Marketing, Lifecycle Marketing, Customer Education, Revenue, and Product Operations.
- Guide major cross-functional efforts to improve customer story surfacing through data, system integrations, and automation.
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