Bilingual Administration & Co-Pay Assistant
New
J
JobgetherHealthcare Pharmaceuticals
Remote work arrangement from QuebecContractMiddle
Salary not disclosed
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Job Details
- Languages
- French and English
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelMicrosoft OfficePowerPointData management
Requirements
- Post-secondary education in a related field.
- 1–3 years of experience in an administrative role, preferably within a pharmaceutical, healthcare, or related environment.
- Bilingual proficiency in French and English is required.
- Strong knowledge of Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
- Demonstrated ability to process large volumes of information and data accurately and efficiently.
- Strong written and verbal communication skills.
- Excellent interpersonal skills for establishing professional relationships with stakeholders.
- Strong organizational skills and exceptional attention to detail.
- Solid analytical and numerical skills to compile information and identify discrepancies.
- Strong problem-solving abilities and sound judgment.
Responsibilities
- Perform general administrative activities, including document processing, correspondence, filing, record maintenance, scheduling, and meeting coordination.
- Follow up with patients to obtain reimbursement updates and information required to support case progression.
- Process and support co-payment and reimbursement requests for patients, pharmacies, and healthcare providers.
- Maintain accurate and timely patient and program files, documenting all reimbursement activities and communications.
- Collect, review, record, and compile information related to coverage, claims status, and patient access matters.
- Review reports and records for errors, make corrections, and communicate updates to relevant stakeholders.
- Collaborate with program leads to support the achievement of reimbursement-related key performance indicators.
- Coordinate with third-party payment administrators to ensure accurate electronic payment processing.
- Report adverse events identified during patient interactions to designated teams according to applicable policies.
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