ServiceNow Project Manager
New
J
JobgetherFederal Operations
Based in the United StatesFull-TimeManager
Salary140,000 - 160,000 USD per year
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Job Details
- Experience
- 4+ years of project or program management experience; 3+ years of experience leading ServiceNow implementations
- Required Skills
- Project ManagementAgileDevOpsStakeholder managementServiceNowRisk Management
Requirements
- 4+ years of project or program management experience, including leadership of complex technology delivery or operations teams.
- 3+ years of experience leading ServiceNow implementations, platform operations, or managed ServiceNow delivery.
- Demonstrated experience with Agile delivery methodologies.
- Experience with ServiceNow SPM or comparable work-management practices.
- Experience with service-level performance management and fixed-price capacity planning.
- Proven ability to manage staffing, transitions, risks, issues, dependencies, and customer communications.
- Project management certification such as PMP or equivalent.
- Strong executive communication, prioritization, negotiation, and stakeholder management skills.
- Ability to operate effectively in complex, multi-vendor, and highly regulated environments.
- Must be able to satisfy High Risk IT background-investigation and sensitive-information requirements.
Responsibilities
- Serve as the primary management interface for task-order execution, coordinating Government, prime/subcontractor, and multi-vendor dependencies.
- Plan, prioritize, and direct work across ServiceNow platform operations, architecture, engineering, implementation, testing, and business-analysis functions.
- Balance urgent operational restoration with committed releases, security requirements, and backlog delivery.
- Manage staffing activities, including onboarding, offboarding, backfill planning, and continuity of service.
- Own service-performance governance, including SLA/KPI tracking, dashboard management, and corrective actions.
- Maintain integrated schedules, milestones, and release plans within ServiceNow.
- Lead service transitions and coordinate production control, release readiness, and governance decisions.
- Lead major-service communications and executive escalations.
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