Strategic Technical Project Manager, AI Deployments
New
G
GainsightCustomer Success AI
USA - FL - RemoteFull-TimeSenior
Salary$150,000 – $160,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program.
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of relevant experience
- Required Skills
- Project ManagementRESTful APIsStakeholder managementRisk Management
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
- 10+ years of relevant experience.
- 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
- Proven track record managing multi-workstream engagements with complex stakeholder environments.
- Experience with contract values exceeding $500K+.
- Technical fluency in APIs, data models, and enterprise integrations.
- Strong project governance, financial management, and executive stakeholder alignment capabilities.
- Experience partnering cross-functionally with Product and Engineering teams.
- Ability to operate effectively in fast-paced, evolving product environments.
- Willingness to travel up to 10–15% for team meetings, training, or customer onsite engagements.
Responsibilities
- Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
- Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems are translated into practical, deployable workflows.
- Identify, create, and manage parallel workstreams including technical implementation and human agent readiness planning.
- Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
- Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
- Drive disciplined scope control, change management, and financial oversight across strategic engagements.
- Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
- Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
- Monitor post-deployment performance signals and drive structured follow-up actions to improve adoption, stability, trust, and outcomes.
View Full Description & ApplyYou'll be redirected to the employer's site
