E-commerce Operations Associate
R
RebagE-commerce Luxury
Latin America, Wednesday to Sunday 9 am to 6 pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Perfect English in both verbal and written communications
- Experience
- 1–2 years
- Required Skills
- Customer serviceZendesk
Requirements
- 1-2 years of previous experience in e-commerce or a dual e-commerce/customer service role.
- Bachelor’s Degree.
- Perfect verbal and written English communication skills.
- Availability to work from Wednesday to Sunday, 9 am to 6 pm EST.
- Process-oriented mindset with high attention to detail and ability to prioritize tasks.
- Strong ability to multi-task in a fast-paced, entrepreneurial startup environment.
- Ability to work fully remotely in a professional and rigorous home environment.
- Shopify Plus and Zendesk experience is preferred.
- Long-term commitment and willingness to grow with the company.
Responsibilities
- Oversee order processing, including cancellations and refunds on Rebag and third-party marketplaces.
- Manage and resolve customer support cases escalated to the e-commerce team.
- Troubleshoot problematic orders, shipping delays, and operational complications in collaboration with cross-functional teams.
- Perform fraud reviews on flagged orders and communicate promptly with clients.
- Create and upload marketplace listings and feeds while managing integration processes.
- Perform daily checks of order statuses via internal backend systems and plug-ins.
- Support TikTok Live sessions by organizing product sets and managing coupons and chats.
- Manage e-commerce projects focusing on process design, automation, and continuous improvement.
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