E-commerce Support & Operations Contractor

Fresh ClinicsE-commerce, Health-tech

Based in Mexico, Eastern or Central US business hoursContractMiddle

Salary not disclosed

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Job Details

Proven experience in end-to-end order lifecycle ownership and issue resolution.
Background supporting repeat-business or B2B accounts.
Hands-on experience with CRM or ticketing platforms (HubSpot, Zendesk, or Salesforce).
Strong professional written English communication skills.
Ability to remain calm and solutions-focused under escalation.
Based in Mexico with availability during Eastern or Central US business hours.
Analytical ability to perform basic reporting or order trend analysis.
Experience in regulated, health-tech, or aesthetics industries is a plus.
Familiarity with e-commerce or order management platforms like Shopify or WooCommerce.
Proficiency with collaboration tools like Slack or Asana.

Track clinic orders through the pipeline end to end, chasing exceptions, delays, and issues through to resolution.
Act as the go-between for supplier and shipping problems, keeping clinics informed and orders moving.
Serve as a consistent, trusted point of contact for clinic accounts.
Manage account activations and access to ensure clinicians can order supplies without delay.
Triage and route customer service requests from the CS team.
Assist with pricing updates and promotional discount management.
Document processes, changes, and troubleshooting steps.
Surface order trends and recurring issues through basic reporting.

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