Customer Success Manager
New
A
AppinioMarket Research
This role requires candidates to be based in Spain.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish (C2 level) and fluent in English
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementMarket Research
Requirements
- Solid background in Market Research or experience working with data/insight-driven solutions.
- Proven experience supporting and consulting B2B customers in a Customer Success or Account Management role.
- Proficiency in Spanish (C2 level).
- Fluency in English.
- Strong ability to balance customer satisfaction with account retention and growth objectives.
- Hands-on mentality, pragmatism, and proactivity.
- Ability to present complex data in an engaging, easy-to-understand way.
Responsibilities
- Manage multiple concurrent tracking and ad-hoc projects from kickoff to final delivery.
- Serve as the primary point of contact for daily client requests and technical troubleshooting.
- Translate client research questions into actionable study designs and methodologies.
- Prepare and lead tactical client onboarding, platform training, and workshops.
- Track ongoing study activity and usage metrics to proactively resolve execution blockers.
- Collaborate with internal Research Ops, Product, and Account Management teams to ensure study completion and feed user feedback into product development.
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