Customer Success Manager
New
A
AppinioMarket Research
This role requires candidates to be based in Spain.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish (C2 level) and English (fluent)
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount ManagementMarket Research
Requirements
- Solid background in Market Research or experience working with data/insight-driven solutions.
- Proven experience supporting and consulting B2B customers in a Customer Success or Account Management role.
- Proficient in Spanish (C2 level).
- Fluent in English.
- Ability to balance customer success and satisfaction with account retention and growth objectives.
- Strong hands-on mentality, pragmatism, and proactivity in solving client problems.
- Excellent active listening and communication skills with the ability to present complex data.
Responsibilities
- Manage multiple concurrent tracking and ad-hoc projects from kickoff to final delivery.
- Serve as the primary point of contact for daily client requests, project execution, and troubleshooting.
- Translate client research questions into actionable study designs and methodologies on the Appinio platform.
- Prepare and lead tactical client onboarding, functional platform trainings, and workshops.
- Track ongoing study activity and usage metrics to resolve execution blockers and safeguard account satisfaction.
- Collaborate with internal Research Ops, Product, and Account Management teams to ensure smooth study completion.
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