Remote Response Associate, Roadside Assistance
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AgeroRoadside Assistance
Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, and Virginia, ESTFull-TimeEntry
Salary$16.25 per hour
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Job Details
- Experience
- 1+ years of continuous customer service experience
- Required Skills
- Customer serviceGoogle WorkspaceActive listeningData entry
Requirements
- 1+ years of continuous customer service experience, ideally in a fast-paced contact center.
- Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Ability to type at least 30 WPM accurately.
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Chat).
- Pass a comprehensive criminal background screening (10-year misdemeanor, lifetime felony).
- Dedicated, quiet home office setup free from noise.
- Personal desktop or laptop manufactured 2021 or later (No Macs, Chromebooks, or tablets).
- Windows 11 (version 24H2, 25H2, or newer) required.
- Hard-wired high-speed internet (minimum 25 Mbps download / 10 Mbps upload) - Wi-Fi not allowed.
- High-quality USB-wired headset and working webcam.
- Active cell phone for two-step authentication.
- Ability to work full-time including weekends and holidays.
Responsibilities
- Gather essential details regarding location and vehicle issues to dispatch assistance quickly for stranded motorists in real-time.
- Coordinate efficiently with external service providers to ensure the right help arrives at the right time.
- Use active listening and empathy to calm frustrated or anxious customers, navigating heightened emotions during uncertain situations.
- Utilize multiple web-based systems and dispatch tools simultaneously to track service progress accurately.
- Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
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