Implementation & Enablement Manager, Strategic Accounts (North America)
New
S
StructureFlowLegalTech, SaaS
North America, North American time zonesFull-TimeMiddle
SalaryCompetitive salary and performance-based bonus.
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-5+ years
- Required Skills
- SalesforceSaaSHubSpotTrainingCRM
Requirements
- 3-5+ years of experience in B2B SaaS implementation, onboarding, or enablement.
- Proven experience delivering training to senior professionals (legal or professional services preferred).
- Working knowledge of legal or professional services team operations.
- Confidence presenting live and facilitating interactive training sessions.
- Strong project management skills with the ability to manage multiple concurrent accounts.
- Excellent written communication and documentation habits.
- Willingness to travel regularly across North America, including at short notice.
- Experience with CRM and CS software such as HubSpot, Salesforce, Intercom, or Zendesk.
- Experience building training curricula or knowledge base materials.
- LegalTech or professional services SaaS experience is essential.
Responsibilities
- Support pilots at strategic accounts and act as delivery lead post-conversion.
- Manage end-to-end onboarding from project kick-off through successful go-live.
- Design and deliver training programs for diverse user groups, both in-person and remotely.
- Help clients integrate the platform into live projects and day-to-day matter work.
- Act as the primary North American contact for requests from the UK Client Success team.
- Create and maintain enablement assets such as guides, FAQs, and training collateral.
- Monitor adoption signals and run proactive check-ins during the first 30-90 days.
- Maintain accurate records within CRM and Client Success platforms.
View Full Description & ApplyYou'll be redirected to the employer's site
