Service Help Desk Technician
New
N
North Wind ServicesInformation Technology
The successful candidate will work fully on-site or Hybrid Remote.Full-TimeMiddle
Salary49 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- ServiceNow
Requirements
- Associate's Degree in a computer-related field or equivalent combination of technical training and experience.
- General working knowledge of desktop and/or server computer hardware and operating systems (Mac OS and Windows OS).
- Experience administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.
- Knowledge of Mac and/or Windows computer security protocols to manage user accounts and monitor access.
- Effective interpersonal and communication skills with a focus on customer support.
- Ability to work with customers and team members.
- Must be able to secure and maintain a U.S. Department of Energy (DOE) Q level security clearance.
Responsibilities
- Provide remote technical assistance and support for Windows and Mac OS X operating systems.
- Support core environment applications including Microsoft Office 365, Cisco Unified Communications, and Active Directory.
- Manage ticket lifecycles using ServiceNow including creation, documentation, and escalation.
- Write technical articles, solutions, and how-to documentation for end users.
- Remotely troubleshoot, configure, secure, and maintain computer systems.
- Diagnose and resolve system, printer, and network problems.
- Monitor systems to ensure compliance with Department of Energy mandated orders.
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