Senior Service Desk Technician
R
Revolution MedicinesOncology Biotechnology
Remote (United States)Full-TimeSenior
Salary106,000 - 132,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- ServiceNow
Requirements
- 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.
- Strong hands-on experience with Hybrid Active Directory / Azure AD.
- Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.
- Experience managing endpoints through Intune and JAMF.
- Strong analytical and problem-solving skills with proven experience handling escalated technical issues.
- Excellent verbal and written communication skills.
- Experience creating user guides, documentation, or training materials.
- Working knowledge of Windows and MacOS environments, network protocols, cybersecurity best practices, and remote support tools.
- Ability to work both independently and as part of a collaborative, cross-functional team.
Responsibilities
- Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.
- Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.
- Administer and support platforms such as Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheets, DocuSign, and Confluence.
- Support identity and access services through Azure SSO, SCIM, and MDM.
- Act as a technical mentor and escalation point for junior technicians and helpdesk staff.
- Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.
View Full Description & ApplyYou'll be redirected to the employer's site
