Customer Success Operations Manager
New
M
MegaportNetwork as a Service
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceJiraCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Demonstrated experience in an Account Management, Customer Success, or Sales role.
- Experience working with CRM and ticket management systems, specifically JIRA and Salesforce.
- Proven ability to identify and address customer needs to guide them through processes.
- Strong problem-solving skills to present suitable solutions for service issues.
- Ability to operate effectively in a fast-paced environment with multiple competing goals.
- Excellent verbal and written communication skills.
- Strong collaborative abilities to work across internal and external organizations.
- Enthusiasm for learning new skills and systems.
- Experience in software, Cloud SaaS, or Internet/Telecommunications industries is preferred.
Responsibilities
- Oversee and report on internal customer-related tickets within JIRA projects.
- Manage customer service requests, including manual service order agreements and outsourced cross-connect orders.
- Support initial customer onboarding and track onboarding metrics within Salesforce.
- Lead the completion of customer questionnaires, RFPs, security/compliance forms, and financial intake forms.
- Engage with Legal and InfoSec teams for non-standard commercial terms.
- Execute billing assurance tasks and act as a point of contact between Finance and Sales for collections.
- Deliver exceptional service through direct interaction with customers to resolve issues.
- Support data collection and reporting for customer business reviews.
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