Configuration/Change Enablement Specialist
New
3
3500 Square, LLCIT Infrastructure
Available across U.S. and Puerto RicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Power BIChange ManagementServiceNowAzure DevOps
Requirements
- Experience with configuration/change management in an enterprise IT environment.
- Familiarity with CMDB operation and audit practices.
- Ability to facilitate CAB meetings and manage change documentation.
- Strong communication, documentation, and reporting skills.
- Ability to obtain and maintain a Tier 1 Public Trust clearance.
- Bachelor’s degree in IT, Cybersecurity, Data Science, IS, or CS (ABET or CAE accredited) OR Security+/SSCP certification.
- Microsoft Project or Microsoft Azure DevOps Solutions certification.
Responsibilities
- Document and track the approval, deployment, and configuration of all infrastructure CIs within the ITSM system.
- Operate and maintain the CMDB to support automation, reporting, and process improvements.
- Create dashboards to visualize change metrics, schedules, and status reporting.
- Deliver CI data to stakeholders and government leads in real-time.
- Ensure 100% of qualified changes are recorded in the CMDB and properly baselined.
- Train change coordinators on CMDB usage and change request procedures.
- Conduct configuration audits and assess unauthorized changes.
- Support CAB processes, including documentation, agendas, minutes, and post-implementation reviews.
- Manage change-related documentation and version control in knowledge repositories.
- Develop CM plans, policies, templates, and process flows.
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