Customer Service Representative
New
S
Service 1st ContractorsFacilities Management
You can work anywhere in the US ( REMOTELY ) due to the Covid-19 Pandemic.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceComputer skillsData entry
Requirements
- High school diploma or general education degree (GED).
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Basic mathematical skills, including ability to add, subtract, multiply, divide, and compute rate, ratio, and percent.
- Ability to carry out detailed written or oral instructions.
- Ability to solve problems involving a few concrete variables in standardized situations.
- Basic computer and business office equipment skills.
- Ability to offer flexibility in a changing work environment.
- High attention to detail.
Responsibilities
- Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
- Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.
- Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.
- Build and maintain strong relationships with all internal and external customers.
- Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed.
- Perform computer data entry and inquiry.
- Prepare and/or complete various reports and forms accurately.
- Comply with regulatory and state and federal laws and follow all security procedures.
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