Healthcare Customer Service Representative
New
F
Five Star SolutionsHealthcare
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, 10:00am-6:30 pm (MST)Full-TimeEntry
Salary$14 - $14 an hour
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Job Details
- Experience
- 1 year of customer service or customer support experience
- Required Skills
- DocumentationCustomer serviceMultitaskingActive listening
Requirements
- 1 year of customer service or customer support experience.
- 1 year of previous call center or office background experience.
- Strong phone and verbal communication skills.
- Active listening skills.
- Excellent attention to detail.
- Ability to work independently.
- Must be 18 years of age.
- Must have verified high-speed internet and an established dedicated work area with direct LAN connection.
- Ability to pass a background check.
Responsibilities
- Manage large amounts of inbound calls in a timely manner.
- Assist customers with refilling their medication, checking on referrals, sending messages to their doctors, and confirming appointments.
- Submit forms to document call details.
- Multitask using several screens and programs during interactions.
- Access company and client resources to accurately handle inquiries.
- Type and document information simultaneously.
- Maintain punctuality and attendance at scheduled times.
- Remain empathetic, positive, and professional in all interactions.
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