Customer Experience - build with AI
J
JobgetherFintech
Based in United StatesFull-TimeMiddle
Salary$100,000–$150,000
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Job Details
- Experience
- 4+ years
- Required Skills
- SQLArtificial IntelligenceData AnalysisComplianceCustomer Success
Requirements
- 4+ years of experience in consumer fintech, lending, or credit.
- Prior experience in an early-stage startup environment.
- Hands-on experience managing regulated customer interactions like disputes, complaints, chargebacks, or credit reporting.
- Strong understanding of customer-facing issues within regulated financial services.
- Strong quantitative and systems-thinking skills to translate customer issues into scalable improvements.
- Demonstrated interest in AI, automation, and data tools.
- Ability to work independently in ambiguous, rapidly changing environments.
- Strong cross-functional collaboration skills.
- SQL experience for extracting data and supporting operational analysis (plus).
- Comfortable working in a high-intensity remote environment.
Responsibilities
- Review AI agent performance and real customer interactions to improve automation coverage.
- Identify recurring patterns and root causes across customer conversations to improve AI agents and workflows.
- Build, refine, and manage AI-powered customer support logic to expand automation.
- Handle complex, sensitive, and edge-case customer issues including escalations and regulatory complaints.
- Develop and improve operational playbooks and processes for new scenarios or policy gaps.
- Partner with product, engineering, and operations teams to improve support infrastructure and scale customer experience.
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