Client Support Specialist
E
EnableCompRevenue Cycle Management
United States - RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
- Required Skills
- Microsoft ExcelMS OfficeData entry
Requirements
- High School Diploma or GED.
- 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred.
- Familiarity with medical claims documentation and payer/provider data processes preferred.
- Strong computer proficiency including MS Office (Word, Excel, and Outlook).
- Ability to handle large volumes of work with close attention to detail.
- Ability to work in a fast-paced environment with a sense of urgency.
- Ability to work under limited supervision, manage multiple tasks, and prioritize assignments.
- Ability to interact professionally across the organization.
- Regular and predictable attendance.
Responsibilities
- Retrieve and acquire medical documentation from client systems, including implant invoices, UB-04 documents, and Explanations of Benefits.
- Submit and monitor document request lists to ensure necessary claim documentation is received.
- Scan, upload, and store confidential medical documentation and patient health information (PHI) per data standards.
- Assist in compiling and resolving client reconciliations by researching claims and posting adjustments.
- Support prebill work queue resolution while maintaining established KPI standards.
- Partner with the Client Delivery team to communicate findings and escalate issues.
- Report system issues, workflow barriers, and process gaps to management.
- Maintain accurate documentation within the E360 platform in real time.
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