Charter Sales Representative

New

Canada. MoroccoFull-TimeJunior

Salary not disclosed

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Job Details

Previous experience in aviation, travel, or customer service roles, preferably with exposure to charter flights for 2-3 years.
Strong verbal and written communication skills in both French and English.
Excellent interpersonal skills.
Attention to detail and organizational abilities.
Familiarity with aviation regulations and charter flight operations.
Demonstrated determination and resilience in high-pressure environments.
Ability to work well under pressure and manage multiple tasks simultaneously.
Customer-focused mindset.
Proficiency in relevant software and computer systems used in charter operations.
Flexibility to work irregular hours and handle last-minute changes or emergencies.

Interact with clients via phone, email, and in-person to understand their travel needs and provide information on available charter flight options.
Respond promptly to inquiries, address concerns, and provide exceptional customer service at all times.
Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering arrangements.
Liaise with internal teams and external partners to ensure seamless execution of charter flight logistics.
Ensure all necessary documentation, permits, and licenses are in order for each charter flight.
Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business.
Handle any issues or concerns that arise before, during, or after charter flights by proactively finding solutions.
Maintain accurate records of client interactions, flight bookings, and prepare reports, invoices, and documentation.

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