Bilingual Centralized Call Centre Representative
New
B
Black & McDonaldFacility Services
Remote work location is within the Montreal Area, New Brunswick and OntarioFull-TimeEntry
Salary$23.75 per hour
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Job Details
- Languages
- French, English
- Experience
- 2-3 years
- Required Skills
- SharePointMicrosoft ExcelMicrosoft OfficeCustomer serviceData entry
Requirements
- 2-3 years of related call centre, customer service, or dispatching experience.
- Bilingual proficiency in French and English (written and spoken).
- Ability to type a minimum of 50 WPM accurately.
- Proficiency in Microsoft Office including Excel, Outlook, and SharePoint.
- Availability and flexibility to work different shifts.
- Access to a quiet, ergonomic workspace and stable internet (min 10mb/s).
- Ability to work independently with minimal supervision.
- JD Edwards experience is an asset.
Responsibilities
- Answer telephones, handle inquiries, and process requests via phone and email.
- Maintain the CMMS database, including tracking equipment history and generating work orders.
- Document call information according to standard operating procedures.
- Escalate issues according to contract and priority requirements.
- Collaborate with project managers and assist with site personnel procedures.
- Produce call reports and maintain organized filing systems.
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