- Interact with clients via phone, email, and in-person to understand their travel needs and provide information on available charter flight options.
- Respond promptly to inquiries, address concerns, and provide exceptional customer service at all times.
- Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering arrangements.
- Liaise with internal teams and external partners to ensure seamless execution of charter flight logistics.
- Ensure all necessary documentation, permits, and licenses are in order for each charter flight.
- Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business.
- Handle any issues or concerns that arise before, during, or after charter flights by proactively finding solutions.
- Maintain accurate records of client interactions, flight bookings, and prepare reports, invoices, and documentation.
Customer service