Customer Support Specialist
C
CherryFinTech
This position requires you to be based in Turkey., 7:00 AM–4:00 PM Turkey time Monday through SundayFull-TimeEntry
SalaryMonthly net base salary: $1,900 - $2,500; Monthly performance bonus: Up to $500 net; Total monthly earnings: $1,900- $3,000 net
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Job Details
- Languages
- English
- Experience
- 1+ years of experience in customer support or in a similar customer facing role is preferred
- Required Skills
- Google WorkspaceCustomer support
Requirements
- Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or related fields.
- Based in Turkey.
- Strong academic background.
- Excellent written and verbal communication skills in English is a must.
- Willingness to work 40-45 hours per week during operating hours 7:00 AM–4:00 PM Turkey time Monday through Sunday.
- Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality.
- Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS).
- Exceptional ability to prioritize tasks, organize, and pay strict attention to detail.
- Proficiency with Google Workspace and familiarity with AI-powered productivity tools.
- 1+ years of experience in customer support or in a similar customer facing role is preferred.
- Experience working in a startup environment is preferred.
Responsibilities
- Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS.
- Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency.
- Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions.
- De-escalate complex customer situations with professionalism, empathy, and sound judgment.
- Accurately document customer interactions and account-level issues.
- Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness.
- Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment.
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