DevOps Support Engineer
A
Arize AIAI Observability
Remote (Buenos Aires)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- AWSGCPKubernetesAzureDevOpsHelm
Requirements
- 3+ years of experience in a DevOps, Infrastructure, or technical support role
- Basic working knowledge of Kubernetes (reading logs, describing resources, understanding pod/service behavior)
- Familiarity with at least one major cloud provider (AWS, GCP, or Azure)
- Strong troubleshooting instincts and ability to systematically diagnose issues
- Strong written and verbal communication skills in English
- Eagerness to learn in a fast-paced environment with a high degree of autonomy
- Experience working with or supporting enterprise customers (preferred)
- Familiarity with Helm charts and how they're used to manage Kubernetes deployments (preferred)
- Experience with networking concepts like DNS, TLS, proxies, or firewalls (preferred)
Responsibilities
- Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests
- Monitor customer’s platform health using existing observability tools
- Investigate and troubleshoot Kubernetes-based deployments to identify root causes, apply fixes, and escalate when needed
- Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues
- Document common issues and resolutions to build out internal runbooks and knowledge base
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