Support Engineer
E
EPAM SystemsIT Support
Opportunity to work remotely within PolandFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (B2 or higher)
- Required Skills
- Microsoft Office
Requirements
- Fluent in English (B2 or higher) with excellent verbal and written skills
- Strong phone etiquette
- Strong analytical and research skills
- Proactive approach to tasks and issues
- Ability to work effectively in a team and think collaboratively
- Strong sense of personal responsibility and accountability
- High stress resistance and adaptability to changing conditions
- Intermediate or higher knowledge of MS Windows and Office Suite
- Readiness to work non-standard shifts including weekends, holidays, mornings, evenings, and nights
Responsibilities
- Register, classify, and perform initial triage of tickets, resolve or escalate tickets to higher support levels as necessary
- Process alerts, e-mails, and phone calls
- Monitor and support application health checks
- Identify and further escalate the gaps in the Knowledge Base, update it
- Assist with reporting and tickets quality check, analyze tickets, participate in support processes reviews, and attend internal team meetings
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