Customer Service Representative - Logistics / B2B
H
HireHawkLogistics Supply Chain
Mexico Only, CT hours alignedContractMiddle
Salary1,300 - 1,400 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced English proficiency across speaking, writing, and reading.
- Required Skills
- Data AnalysisCustomer service
Requirements
- Previous customer service, customer-facing, or operational support experience.
- Advanced English proficiency across speaking, writing, and reading.
- Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations.
- Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data.
- Ability to recognize unusual or incorrect figures and investigate them before proceeding.
- Professional written communication skills and confidence asking questions or raising concerns when information is unclear.
- Experience in accounting, banking, finance, order processing, or another numbers- and data-intensive environment (nice to have).
- Experience entering or reviewing high volumes of sales orders or transactional information (nice to have).
- Previous exposure to logistics, warehousing, freight, or supply chain operations (nice to have).
- Experience working with spreadsheets, order management platforms, ERP systems, or similar business software (nice to have).
- Previous experience communicating with U.S.-based customers or teams (nice to have).
Responsibilities
- Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
- Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
- Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
- Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
- Investigate information that appears incorrect or inconsistent rather than processing it without question.
- Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
- Maintain a high level of accuracy while efficiently handling significant volumes of order and operational data.
- Support customer inquiries professionally through email as your knowledge of the business grows.
- Gradually handle occasional inbound and outbound customer calls once you are comfortable with the company’s products and processes.
View Full Description & ApplyYou'll be redirected to the employer's site
